Reopening Statement for Club Tropicana, Woody’s and JW’s - 1st July 2020

On Saturday 4th July our bars and restaurants begin to re-open, here at Blue Anchor Leisure we would like to take this time to address the safety measures employed throughout our entertainment venues, providing customers with all necessary information of what to expect when visiting us. We would like to reassure all our customers and staff that their safety is paramount and we are operating in full compliance with COVID-19 guidelines.

• Throughout all our venues we will be executing a controlled entry and exit, with hand sanitizing stations available upon entrance and accessible by all customers throughout.
• All of our staff will be wearing full PPE and adhering to social distancing guidelines whilst serving.
• Disposable face masks are available for all of our customers, this is not compulsory when seated in our venue however, masks must be worn when using the toilet facilities.
• Social distancing measures have been put in place with all our tables 2 metres+ apart.
• All venues will be operating on reduced capacity to allow us to adhere to social distancing guidelines.
• Perspex screens have been fitted at all serving points with controlled queuing systems, customers are encouraged to use contactless payments where possible, returning to their seat once their order is complete.
• We will be operating on a reduced menu at present, which can be found on our social media pages. All of our menus are disposable after use.
• No glasses will be used within our venues, all glasses will be disposable, if eating in our restaurants cutlery and condiments will be brought to your table. 
• We will be introducing a new safe card system, which ensures that all tables are sanitized after every customer, please follow our social media pages to find out how this works.
• As our outdoor play parks re-open, we ask parents to encourage their children to wash or sanitise their hands before and after use, outside play areas will be regularly cleaned and sanitised by our staff and hand sanitiser will be available.
• The opening up of the economy following the COVID-19 outbreak is being supported by NHS Track and Trace. As a business we will be keeping a temporary record of our customers and visitor’s information for 21 days, assisting NHS Track and Trace with requests for that data if needed helping contain clusters or outbreaks in our area.

All our bars and restaurants will be open from Saturday 4th July. Unfortunately, there will be no live entertainment at present and the soft play areas remains closed due to government restrictions. However, as the easing of lockdown continues this could alter so please follow our social media pages where regular updates can be found.

Kind Regards

The Blue Anchor Team

Reopening of Holiday Parks Update - 25th June 2020

With the fantastic news from the government that holiday parks and facilities will be permitted to re-open from the 4th July, we would like to update you on when our facilities will be re-opening.

Holiday Parks - 4th July from 8.30am
Club Tropicana - 4th July Evenings only(no live entertainment, indoor soft play not available due to Government guidelines)
JW*s Bar & Grill - 4th July
Golden Palm Arcade - 6th July
Golden Palm Fun Pool - Closed due to Government guidelines
Woody*s Bar & Restaurant - 4th July (indoor soft play not available due to Government guidelines)
Tower Tavern - 4th July
Holiday Letting Fleet - 13th July

Please note due to Government guidelines we are currently unable to offer any live entertainment in our venues, social distancing and safety measures will be in place in all locations and we kindly ask that you adhere to these to ensure all areas remain COVID-19 compliant. Please keep a look out on our social media pages for further information regarding the re-opening of our facilities. COVID-19 compliant masks will be available for customers to use in our amusement arcade and bar venues.

Please be aware when using any of our venues we will be adhering to all Government Track and Trace requirements, you will be required to supply your name and contact details on entry.

Details regarding your ground rent credit will be posted to your home address within the next few days. In an effort to be fair these details will not be posted on social media until all letters have been posted. We would like to thank you for your patience over the extended lockdown period and appreciate your support at this unprecedented time.

CLUB TROPICANA UPDATE

It is with a heavy heart that as the extended lockdown continues to affect our amazing entertainment venue that we have taken the tough decision to cancel several of our headline shows.

These shows thrive when being performed to a large audience and at this time, even when we are permitted to re-open, we feel that we would not be able to offer the correct environment for these shows to be enjoyed.

We have therefore decided to cancel the following shows:

Rocket Man – A Tribute to Elton John

Into The Groove – The Ultimate Tribute to Madonna

Jive Talkin’

Totally Tina

Soul Weekend

Fastlove – The All That She Want’s Tour

However we are delighted to announce that we have secured all of these shows to return throughout the 2021 season, new dates will be announced soon.

If you have already purchased tickets or reserved a table for any of the affected shows we are happy to offer you a full refund or transfer your table reservation and ticket over to the rescheduled date in 2021. Please note the Club Tropicana box office is still currently closed, if you require more information or wish to request a refund for a ticket or table reservation we will be able to deal with this once our box office reopens, please be patient as we are not currently available but hope to be very soon.

Until we return we would like to thank all of our valued customers for your continued support, for regular updates please follow our official social media pages.

We look forward to welcoming you back to the area’s top live entertainment venue as soon as it is safe to do so.

Owners and Potential Owners Statement- 27th May 2020

After the latest government announcement on 10th May 2020 which proposed the easing of lockdown restrictions, we have some exciting news to share with all our owners and potential owners. Blue Anchor Leisure Ltd are pleased to announce that from 1st June 2020 all of our Blue Anchor Leisure caravan sales offices will re-open for business.

To abide with social distancing measures and current covid-19 regulations, visits to our Blue Anchor Leisure sales offices will be by appointment wherever possible. The contact details for each sales advisor are available on the official Blue Anchor Leisure websites.

Unfortunately, our holiday parks still remain closed, until further updates are provided by the government. However, we would like to remind you that we are still contactable by phone for all queries and support. The contact numbers for this are displayed below:

Main Office Queries: 01754 897 897

Accounts Department: 01754 874 444 (Option 3)

Please continue to bear with us at this difficult and challenging time, as to abide with social distancing measures we are currently operating on a reduced core staff team whom are working from home. The main Seaways office phone line is staffed 9am – 5pm daily. The accounts department is open Monday, Wednesday and Friday 9am-12pm. We do aim to answer all your queries and provide you with continued help and support but in busier periods if you are unable to reach us then please leave a message on our automated answering service and we will get back to you as soon as possible.

We are aware that these unprecedented times bring a lot of uncertainty and as a team we will do our utmost to provide you with updates when possible. We again would like to take this time to thank you for your continued loyalty and support at this difficult time and we hope to welcome you back to our parks shortly, as and when it is safe to do so. We wish you all well, please keep yourselves and your families safe and remember we are all in this together.

Kind Regards

The Blue Anchor Leisure Team

Latest Customer Information 21st May 2020

After the latest government announcement on 10th May 2020 which proposed the easing of lockdown and the gradual return to work of tradesmen and outdoor workers. Blue Anchor Leisure Ltd have made the decision to allow tradesmen, maintenance and other essential outdoor workers to return to our sites.

We would like to assure you that as a company Blue Anchor Leisure Ltd have taken the necessary measures to ensure the safety of our tradesmen, maintenance and outdoor workers. Risk assessments have taken place on all sites and all employees are fully compliant with the latest covid-19 guidance. 

With the return of both tradesmen and outdoor workers we are now allowing access on site to our pre-approved third party contractors. If you require any service or maintenance work from these companies, they must contact the Pitch Policy team before any work is conducted. Blue Anchor Leisure Ltd requires all third-party contractors to provide proof of their covid-19 risk assessment and compliance procedures before access on site is permitted. This allow us to keep both our employees and third-party tradesmen safe at all times. 

We would like to reiterate that as a holiday park we remain closed and cannot allow access onto our parks for anyone other than our Blue Anchor Leisure Ltd tradesmen, maintenance and outdoor workers. We continue to advise you not to travel here as visiting your caravan is not classed as a form of exercise. Anyone found attempting to access our parks will be escorted off site by our security teams.

During the continued closure period our site managers, maintenance workers and security team will be working tirelessly to ensure all parks are secure, well maintained and ready for your safe return. Our enhanced security measures will continue to provide you with 24-hour security, protecting your caravans. Regular updates for individual sites can be found on our Blue Anchor Leisure Ltd social media page.

If you require any maintenance on your caravans which includes gas and electrical tests or wish to contact the Pitch Policy Team then please contact our office on:

01754 897 897

Please bear with us at this difficult and challenging time, as to abide with social distancing measures our offices are currently operating on a reduced core staff team whom are working from home. The main office line is open 9am-5pm daily. If you are unable to reach us then please leave us a message on our automated answering machine and we will get back to you as soon as possible.

We again would like to thank you for your continued loyalty and support and aim to provide you with regular updates when possible.

Kind Regards

The Blue Anchor Team

Blue Anchor Statement 23rd March 2020

Dear Customer

These are unprecedented times. We all have a responsibility to consider not just ourselves but to the people of our country, the local community and on our parks.

Decisions are being made and actions are being taken which were unimaginable a few weeks ago.

Following the latest government guidelines, we have taken the difficult decision to close all of our parks within 48 hours of today’s date (23/03/2020). During the next 48 hours we will not be allowing people to travel to our parks and stay overnight. Anyone currently on our parks will have to leave in the next 48 hours. If you have any questions or queries in regards to this then please contact your site office.

Our customers and staff are at the forefront of any decisions we make; therefore, it is vital we consider the full impact of these trying times. As we are currently unaware of the duration of these measures implemented by the Government will last, possible refunds on ground rents will be reviewed once all the parks are re-opened.

We ask for your patience at this difficult time. Our management team and front-line staff only have access to the same information available on the government website as the general public regarding updates on COVID-19. We can assure you that we are continuously monitoring press releases. 

Thank goodness for the announcements of support which have come from the Government which should help us be ready to resume business just as soon as the crisis passes. We will be making every effort to ensure all Blue Anchor staff are looked after during this period. We are continuing to speak to all our holiday customers who have bookings in the upcoming weeks to ask them to stay away and to offer alternative dates when the crisis is over.

We ask private owners on the parks NOT to stay in your holiday caravan at this time and to be sensitive towards the views and needs of our local community and the NHS. We are expecting the government to give us more guidance very shortly. We have had a clear message that holiday parks must not stay open.

The time for you to leave in a safe and orderly way is now. If there is any reason why you cannot leave, you need to contact us immediately to discuss.

We are following the Government’s guidance so closing our parks to protect you and the wider society. We hope that you can all support us during this difficult time and understand our decision. We appreciate all your efforts in adhering to the government guidelines.

Statement ade on behalf of the Blue Anchor Leisure Directors

Please follow us on our social media for future updates.

Please find attached the supporting link of the latest government statement below

https://www.gov.uk/government/news/covid-19-essential-travel-guidance?utm_source=38508dca-c5ae-4971-9f8b-3ab8619f94c8&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate

Due to the very fast changing situation, as per the government's latest statement today 20th March, Blue Anchor Leisure will be closing all of its site facilities and will not be accepting bookings in their own letting fleet from midnight tonight.

If you have a holiday booked with us within the next 4 weeks we will be contacting you within the next 7 days to discuss your options, if you are due to come on holiday with us within the next 7 days our team will be in contact with you over the weekend.

Blue Anchor Leisure senior management will be having a number of meetings over the upcoming days to review the latest government guidelines. We will continue to operate our caravan parks until we are otherwise informed by the government.

Our offices will be open to assist you in anyway possible, but please be aware at this time our management team and staff only have the same information as that which is available to the general public.

We will be making further announcements in the coming days to keep you updated on our social media pages and websites.